Returns Policy

Returns Policy

Last updated: 3 October 2026

Every Mihan Aromatics ™ parfum is hand filled and assembled in Melbourne. Because our products are applied to skin and cannot be resold once they leave us, we do not accept returns or exchanges for change of mind.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incorrect or with an item missing, please contact us at info@mihanaromatics.com. We ask that you let us know within 7 days of delivery so we can resolve it quickly, and include:

• your order number
• a photograph of the item and its packaging
• a short description of the issue

Once we have reviewed your claim, we will send a replacement at no cost to you or refund you to your original payment method. Where we need the item back, we will provide return instructions and cover the return shipping.

Change of mind

We are unable to accept returns or exchanges for change of mind, including on opened or used products, the Discovery Set and sample sizes, and limited edition or promotional products. The Discovery Set exists so you can live with every scent before choosing a full size.

Purchases from stockists

For products bought from one of our stockists, please contact the stockist directly.

Refunds

Approved refunds are returned to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.

For any question about an order, please write to us at info@mihanaromatics.com.